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Shipping

Shipping Time

*Please note processing time could take up to 3 days

America

USA:  3-7 Business Days

Canada: 5-10 Business Days

Mexico: 11-20 Business Days

 

Australia

Australia: 5-10 Business Days

New Zealand:  5-10 Business Days

 

Asia

Singapore: 3-7 Business Days

Malaysia: 3-7 Business Days

Philippines: 11-20 Business Days

Japan: 10-12 Business Days

Hong Kong: 10-12 Business Days

India: 5-15 Business Days

United Arab Emirates: 5-10 Business Days

Rest of Asia: 13-26 Business Days

 

Europe

United Kingdom: 5-10 Business Days

Ireland: 6-19 Business Days

Germany: 5-11 Business Days

Switzerland: 6-19 Business Days

Sweden, Belgium: 5-10 Business Days

Denmark: 10-18 Business Days

France:5-10usiness Days

Italy: 5-11 Business Days

Romania: 15-20 Business Days

Rest of Europe: 10-18 Business Days

 

South America

 All of South America: 5-15 Business Days

 

HANDLING

All orders will typically be dispatched within 1-3 business days from our warehouse and all orders will include tracking from dispatch to delivery. All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. It is always in our best interests to make sure you receive your parcel in a timely manner and we will assist as much as possible to trace a missing parcel. We are not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.

We are in no way responsible for any customs or import charges, charged to the customer by the shipping service. Please direct any shipping related inquiries to support@kokokoala.co.

TRACKING YOUR ORDER

Please email us at support@kokokoala.co to find out the status of your order. Typically we will respond within 24-48 hours.

SHIPPING ENQUIRIES

Please direct any shipping related inquiries to support@kokokoala.co.